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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Receive and evaluate policy request
   • Check policy request documentation is correct and complete
   • Check request is valid
   • Identify non-routine policy requests and liability implications, and direct to an appropriate authority for assessment
   • Assess request against policy terms and conditions within authority levels and in accordance with procedures and regulatory requirements
2. Communicate outcomes of policy request assessments
   • Advise client of outcomes of assessment of request
   • Where request is accepted by insurer, advise client of consequences of processing request and ensure client is aware of impacts
   • Advise policyholder of reasons for declining request, where request is deemed unacceptable to insurer
3. Complete services in response to policy request
   • Make authorised policy changes in accordance with procedures and regulatory requirements
   • Confirm documentation is correct and complete
   • Dispatch documentation to clients in accordance with procedures and regulatory requirements
   • Update records and registers in accordance with procedures and regulatory requirements

Performance Evidence

Evidence of the ability to:

apply analytical and administrative skills in the assessment and implementation of life insurance policy changes

perform tasks in accordance with relevant procedures and regulatory requirements

identify non-routine policy requests and escalate to the appropriate authority.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain life insurance policy terms and conditions

explain the nature of life insurance policy liabilities

outline key features of administrative requirements and organisational procedures relevant to policy alterations and assignments

explain organisational systems for data entry, filing and document registrations

describe the possible consequences of changes to policy

outline key features of relevant life insurance product information.

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